Just off of Ninth Avenue is a small cookie shop called Schmackary’s, and wow, what a crowd it continues to attract at almost any hour or day of the week. Stepping inside feels like being transported into a Norman Rockwell painting – familiarly and authentically American. The shop is neatly decorated with baby blue pinstripes and a wall of colored glass that separates the kitchen from the eating area. The vibe is calm, warm, and welcoming, just as owner Zachary Schmall intended it to be when he opened his first brick-and-mortar in 2012.
Zach came to the city as an aspiring Broadway actor but began his career in marketing. In order to de-stress, Zach would come home to his apartment and bake cookies, often experimenting with different flavor combinations. His friends would try his creations and after a while, they began encouraging him to sell them. Zach took a risk, and eventually, what he had seen as a modest pipe dream became his livelihood.
Hailing from the Midwest, when it came time to start his own business, Zach made sure that customers were his top priority. While I was chatting with him, he told me that his approach was first and foremost based on providing the customer with warm and personable service. On a daily basis, he makes certain that his staff is not “anonymous and apathetic, but rather people who others strolling in might want to have as friends.” Since his success stems from word of mouth and social media, Zach has shown that prioritizing the customer pays off.
Zach credits part of Schmackary’s reputation as a “hidden gem in the heart of Broadway” to the store’s location a couple of steps away from the main drag. He loves his 45th Street address, especially because of his strong connection to the theater community, and wants to keep that same side street feeling as he makes plans to expand. He further explained, “Being slightly removed from the avenue bustle gives Schmackary’s a more intimate vibe, whereas a main street location would feel more exposed and less familial.”
Schmackary’s, called “the unofficial cookie of Broadway,” offers a rotating menu of 45 different flavors of cookies. On one visit, I bit into the moist, but crunchy around the edges, Caramel Apple Crisp and was hooked. A coffee-crazy friend of mine, who had tagged along with me that day, said their coffee was top-notch – yet another reason to come back to visit Schmackary’s. On a subsequent visit with members of the Manhattan Sideways team, they sampled several other amazing cookies, including The Monster filled with peanut butter, M&Ms, and raisins.
And on yet another day when we were stopping by to take photos, it happened to be when Broadway Bakes was taking place – the annual fundraiser that Schmackary’s holds for Broadway Cares, the nation’s top AIDS fundraising and grant-making organization. During this week, some of the theater district’s biggest stars volunteer their time to stand behind the counter and serve customers. When we showed up, the line was down the block. Little did we know that everyone was waiting to have their picture taken with Audra McDonald in exchange for a donation. A serendipitous moment as Zach brought us to the front of the line to meet her. Needless to say, everyone was quite pleased that I had taken them to this sweet oasis.